Customer Testimonials

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Google Jun 14, 2026

Wonderful experience receiving an oil change and tire rotation on my 2022 Honda CRV Hybrid. Brandy Darr was super friendly and accommodating as well the whole Honda team from the greeter to front desk staff. This is my 6th Honda over the course of my life starting with my first car at 16, and the Honda brand continues to be reliable, practical, economical and safe. From the Santa Rosa location to now Vista, Thank You to the Honda Family for your consistent loyalty and care❤️

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Google Jun 11, 2026

Giovanni was extremely helpful. I'm going to return to the dealership soon to buy a new car.

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Google Jun 6, 2026

Amazing /friendly staff. I felt super confident that my car was in great hands to get serviced. Quick, simple and ready to be back on the road knowing I now have a car to put more miles on and adventures ✨✨✨

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Google Jun 5, 2026

I wanted to share how great the experience was. The staff was incredibly welcoming, professional, and efficient. A huge thank you to Bryan Lopez, who went above and beyond to make sure everything was taken care of. I really appreciate the straightforward communication and excellent service. I'll definitely be coming back!"

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Google Jun 4, 2026

Phillip Rosales, (Service Director) is an AMAZING asset to your organization. He is extremely helpful in assisting me with an issue on my Honda Accord, which is having a Turbo problem. I have 2 Honda Accords and I have been using your service department ever since this location opened for business. I live closer to another Honda dealership but I continue to make the trip to this location because of Phillip Rosales and your service team. I am looking forward to getting my Turbo issue resolved and I am very confident that Phillip Rosales will take care of my needs. Thank ... Read More

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Google May 30, 2026

Quick and efficient maintenance. All employees are helpful and get customers in and out quickly.

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Google May 28, 2026

I had a great experience at Norm Reeves Honda Superstore Vista Service & Parts Center thanks to Ernesto Arellano. He was very kind, attentive, and professional throughout the entire visit. He took the time to answer all my questions and made sure everything went smoothly. Excellent customer service and a very friendly attitude. I truly appreciate his help and highly recommend asking for Ernesto if you visit Norm Reeves Honda Superstore Vista !

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Google May 20, 2026

Great dealership. I am always taken care of. If you get the opportunity to have Ramez as your service writer, you will not be disappointed. Great guy who has great customer service.

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Google May 17, 2026

I just want to say that the Service Department Manager Phillip Rosales has excellent customer service and has helped me very much every time I go there to get my car serviced along with the rest of his team in that department. Thank you!

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Google May 16, 2026

Very good

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Google May 9, 2026

The service on my car was done very well. Thank you to the mechanic and to Pablo — you did a great job.

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Google May 3, 2026

I was shopping for a new car and had heard good things about Norm Reeves. Well I guess people were talking about the one up north because after a lot of back and forth I walked away. They seemed ready to beat a written offer from another dealer but they wouldn't budget on the dealer added options. Eventually telling me it wasn't worth it for them to beat another dealers quote. Let not get into the fact the car had significant wheel damage as well as a damaged side wall on a brand new 2026 civic type R. They ... Read More

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Google May 1, 2026

Excellent experience when I took my car to service center. Hannah Martinez was the person that helped me and she was friendly, efficient and knowledgeable.

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Google Apr 25, 2026

John Beck is the best. Very professional, very accommodating and very responsive. He’s the reason I go back to this dealership for my car service. 10 out of 10!

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Google Apr 24, 2026

Excellent service and professional, especially Pablo

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Google Apr 23, 2026

Today I was at the dealership in Vista getting my rear brakes done. The service tech, Hannah Martinez was wonderful. She is Professional, kind and compassionate. She listened to me and I appreciate that.

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Google Apr 22, 2026

Very pleasant experience. They all worked as a team, not like a bunch of individuals. Very good vibe and friendly. Dealership is clean and spacious. They even have an area to entertain the little ones.

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Google Apr 22, 2026

Everything was awesome. Couldn’t find my appointment when I first pulled in but they still took my car in. Hannah my service advisor was awesome and found my appointment. She was friendly, helpful and very professional! The wait time was short and I was back on the road with just a small cost of an air filter!!! Love my car and would recommend Norm Reeves Honda anytime!

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Google Apr 16, 2026

Good customer service

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Google Apr 15, 2026

Although I didn’t have the pleasure of buying my car from Norm Reeves, I Always have GREAT customer service when I go for my maintenance! Very knowledgeable staff and you feel at home from the min you pull up. As long as I live in the area I will be taking my vehicles here due to the exceptional care I receive. Thanks again!

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Google Apr 12, 2026

What an easy and friendly experience we had with our Salesperson Noah and the staff at this dealership. We knew what we wanted, we were ready to buy, we felt heard through the negotiation process, and they didn’t push anything on us instead explained everything they could offer us. I would 100% buy again from Noah and this dealership.

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Google Apr 9, 2026

Professional and fast service. Sold my car via bidbus.com to this dealership. In and out in 1 hour.

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Google Apr 8, 2026

Have to share a super positive experience I had with John Beck at this Norm Reeves Honda in Vista. I was leaving work and my CR-V’s kill switch randomly went off, causing the wheel to lock and the care to be unusable. It also drained the battery. The car was towed to the dealership and I was eager to figure out the issue and get out of there asap. John helped me right away, explained to me, a car-illiterate person, what the likely cause of the problem was, and made sure to thoroughly check for other issues. He also ... Read More

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Google Apr 5, 2026

Went in for my first oil change and tire rotation, and waited in the showroom. The people were polite and professional, the surroundings were beautiful, and the wait was not long. All in all an enjoyable experience.

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Google Apr 4, 2026

Ernesto Arellano was beyond helpful and very kind. Also, he was very informative, which i truly appreciated. Ernesto offered me a complementary ride back to work as I was getting service done there. I got an oil change and a transmission flush the same week and he helped me both times. I will definitely be asking for Ernesto the next time I go to Norm Reeves Honda Vista!

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Google Mar 24, 2026

I wanna give a huge shoutout NESTOR (salesmen), TOMMY (Manager), as well as Anthony Alonzo the financier. Amazing staff, took care of me & my needs. Answered all the questions I had, and were very patient with me. Again,. Shoutout to these guys for their amazing service & everyone should come check it out.

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Google Mar 16, 2026

I bought a used car in Dec 2025 and traded in my vehicle. 3 months later I received a Toll Notice in the mail for my trade-in. I was told by the dealership that this can happen until the old car is sold and re-register. I went ahead and contacted the DMV directly to change the Title Transfer to the dealership. I think this is something the dealership should advise you to do at the point of sale. Very Disappointed

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Google Mar 15, 2026

I have a positive experience to share about norm reeves Honda in vista ca. over the weekend I realized I needed an oil change. I completely forgot about it and the service center was closed. I went to the showroom and they noticed a lone service writer was finishing up some paperwork. It was Pablo Bermejo. Dude was literally walking out the door. The guy bent over backwards to help me. He was trained by the legendary Jessica Johnson, Midwest farmer’s daughter who cannot tell a lie. Pablo is as good a man as you can find. Top notch ... Read More

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Google Mar 14, 2026

Excellent customer service my needs were met quickly and effectively. Customer service was professional and friendly. Exceeded my expectations.

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Google Mar 14, 2026

Brought my daughter’s 2024 Honda Civic in for an oil change and tire rotation. Vehicle was completed in a reasonable amount of time. Only issue is that they don’t provide a complimentary wash on your vehicle when completed.

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Google Mar 13, 2026

Hannah has been amazing! She is always so friendly and helpful! Highly recommend to come see her.

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Google Mar 10, 2026

We were very impressed with everyone when we brought our new car in for the first time. The guys who checked us in were friendly and the Service associate Mike was great. Everything was done quickly and seamlessly.

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Google Mar 7, 2026

Fabulous service and super staff!

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Google Mar 6, 2026

(Translated by Google) Wendy is a very good salesperson, excellent service. (Original) Muy buena vendedora Wendy, excelente trato

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Google Mar 6, 2026

(Translated by Google) Excellent service, Wendy is a very good salesperson.... (Original) Excelente trato, muy buena vendedora Wendy....

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Google Mar 5, 2026

Great job..

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Google Mar 5, 2026

Excellent customer service! They went the extra mile to fix an issue and made sure my car was back on the road in good shape. I’m very impressed with their transparency and how they handle their clients.

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Google Mar 3, 2026

I recently had a service visit at Honda of Vista and wanted to recognize Pablo for his excellent customer service. He was very professional, friendly, and took the time to explain everything clearly during my visit. Pablo made the experience smooth and stress free, and I really appreciated how helpful and respectful he was throughout the process. It’s always great to deal with someone who genuinely cares about helping customers and making sure their questions are answered.

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Google Mar 3, 2026

Amazing service Hannah was great took great care of us. Been coming here for years always first class service

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Google Feb 26, 2026

Spoke to Jimmy in their parts department today from out of state and he was beyond helpful and friendly. A true champion of customer care!

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Google Feb 26, 2026

Smooth as can be. Jose treated us very nice, very professional and knowledgeable.

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Google Feb 23, 2026

Thank you for Norm Reeves for doing a great maintenance job and working with Brenden was a pleasure working with!!!

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Google Feb 18, 2026

The service teams were great!

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Google Feb 18, 2026

Service agent was great and my vehicle was serviced quickly. Love my CRV hybrid!!!

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Google Feb 16, 2026

Drove off the lot with our New vehicle today and couldn’t be more thankful. Austin was our guy but I mean everyone we had encounters with was helpful and nice during the whole process. Buying a car is stressful but Austin made it enjoyable and as smooth and for that I am thankful. He was patient and thorough and made me feel like It was more than a transaction. I would definitely recommend coming here for service or to purchase. Happy customer!! THANK YOH AUSTIN & JUSTIN

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Google Feb 5, 2026

I don’t usually post reviews, but I felt compelled to share the extraordinary experience I had at Norm Reeves Honda Superstore Vista’s service department. I brought my car in after the engine light came on, and from the very first phone call I was told to bring it in either that same day or early the next morning. My service advisor, Ramez, was incredibly helpful from the beginning. I was worried about what the repair might involve and whether it would be covered under warranty, and Ramez kept me informed every step of the way while working directly ... Read More

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Google Feb 3, 2026

Expensive as other dealership on service. Stuffs are friendly and courteous. Process was done quickly and informative. I will visit again.

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Google Jan 31, 2026

1st Time going there for my honda first maintenance, was able to schedule to be seen in 20 mins same day and was out in an hour. Love this place!

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Google Jan 30, 2026

Joseph Guerrero @ Norm Reeves Honda in Vista handled my purchase of 2026 Honda Civic Sport Hybrid. Very professional and he is an asset to his team. Thank you JOSEPH GUERRERO 👍

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Google Jan 28, 2026

First time at Norm Reeves to get an oil change. Went smooth and took advantage of their special. I’ll continue to go in if they continue to offer specials on their services unlike other Honda dealers that don’t offer any. Their every price is also slightly better than their competitors.

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Google Jan 27, 2026

Hands down amazing. All workers deserve a raise.

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Google Jan 23, 2026

Just wanted to show my appreciation for McKayla and Mike from the parts department. McKayla was really helpful with the part I needed and was extremely professional. Both of them were also patient, understanding, and were willing to work on a solution when we ran across some hiccups with the order. Awseome people to work with!

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Google Jan 21, 2026

I’ve been going to this Honda service department for years and I cannot recommend it enough! I’ve had Sal, Ernesto & Hannah as my service reps and they’re all wonderful. This most recent visit I had an issue with my Sunbit (their payment plan option) upon picking up my car. Hannah stayed for three hours troubleshooting it with me and staying past her shift. We didn’t get it sorted that day but she got me set up where I had a car! If given the chance, Hannah is the absolute best and I cannot praise her ... Read More

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Google Jan 19, 2026

Had my car for less than 3 months, and it wouldn't start. I was so stressed. I called Honda of Temecula, and the lady laughed at me when I wanted to bring it in same day or even the next day. I called Honda of Vista and spoke with Phillip Rosales, he got me in within hours. He reassured me that everything would be fine, he took care of business and got my car in quickly. Gave me updates as I waited and was caring and professional. The Temecula branch definitely needs to take customer service lessons from Phillip at ... Read More

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Google Jan 16, 2026

From the moment I arrived, the staff was friendly, professional, and efficient. I want to highlight the outstanding service I received from Philip R. at Norm Reeves Honda Superstore Vista Service & Parts Center. He was extremely helpful, patient, and knowledgeable in navigating a repair for my Honda Pilot. He made sure I understood everything. Philip is a true asset to the Honda brand! Finally, the waiting area was clean and comfortable. Highly recommend this Honda dealer for service!

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Google Jan 16, 2026

Honda Superstore in Vista is the Best! I just wanted to say thank you for going above and beyond to make sure I was satisfied with my purchase. Tommy, Austin, Jose and Kathi took great care of me and I appreciate it.

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Google Jan 15, 2026

Great customer service from Pablo. He took time to share recommendations based on my cars mileage. Waiting area was comfortable & service was fast!!

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Google Jan 7, 2026

My partner and I had been searching for a new vehicle for about a month when we came across this dealership online. They had several options that matched what we were looking for. As soon as I submitted my contact information, Jessica called me right away. She answered our initial questions over the phone and promptly scheduled an in-person appointment for a week later. Since we were only going to be in the area for one day, she also made sure someone else would be available to assist us if she wasn’t. When we arrived, we were greeted and ... Read More

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Google Jan 3, 2026

I came into Norm Reeves Honda Superstore in Vista with the intention of turning in my current vehicle and purchasing a new one. My sales consultant, Joseph, was great—very friendly, understanding, patient, and not pushy at all. I genuinely felt comfortable working with him and fully intended to buy a car through him. Unfortunately, my experience changed completely once the sales manager, Tommy, became involved. His approach was very aggressive and extremely pushy, which made me uncomfortable and took away from what had been a positive experience up until that point. The pressure tactics ultimately pushed me away from ... Read More

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Google Jan 1, 2026

Buying my new CRV from Oscar and Ghassan was pleasant and relatively quick for a purchase, trade and finance transaction. Minimal back and forth, they matched another dealer’s offer I had and then some.

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Google Dec 30, 2025

Mike is always fantastic whenever I bring my car in for service at Honda. He’s super nice, friendly, and genuinely makes you feel like you can trust him. He takes the time to explain things clearly and makes the whole process stress-free. I always feel confident leaving my car in his care, and I’d choose to work with him every time. Highly recommend!

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Google Dec 30, 2025

What to give Jessica a big thanks for going above and beyond to help us purchase a new Honda for are daughter even though we were 600 miles away she was so helpful and made this a painless process definitely recommend her if you are looking for a new or used vehicle

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Google Dec 29, 2025

Loved my experience with this dealership. Ghassan in the sales department and Mike in the service department are amazing. They both took the time to explain everything in detail and answered all questions I had with kindness. Would definitely recommend them to anyone on the hunt for a new car!

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Google Dec 17, 2025

I recently visited Norman Reeve Honda in Vista for a tire replacement, oil change, and tire rotation, and the experience was simply outstanding. From the moment I arrived, the valet guy Freddy greeted me warmly and made sure I felt at ease about the entire process. He introduced me to my service advisor, PABLO BARBOSA BERMEJO who was an absolute gem—thorough, kind, and incredibly helpful. Pablo not only took the time to explain everything in detail, but he also introduced me to the service director of the facility, Philip Rosales. Philip personally came out to check on my tire ... Read More

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Google Dec 12, 2025

Great customer service!

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Google Dec 10, 2025

John was super friendly & set up ride shares for me to get home & pick up my car.

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Google Dec 9, 2025

My representative was extremely pleasant, courteous and professional. The service was completed timely and efficiently. He went the extra mile in having it washed as well.

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Google Dec 7, 2025

Staff was understanding and worked with my needs. The experience was great. I generally do not go to the dealership, but I had an emergency and was out of town. My mechanic strongly suggested I take the car to the dealership because I have a hybrid. I am glad I did. Mike was especially helpful.

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Google Dec 6, 2025

THE BEST

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Google Dec 6, 2025

I like that they offer a Lyft ride back home and back to the dealership.

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Google Dec 6, 2025

Always courteous, friendly, professional service!

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Google Dec 1, 2025

Great quality service, Hannah was exceptional. 🙂

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Google Nov 30, 2025

Great people specially the lady who we discussed with.

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Google Nov 27, 2025

Great customer service. I was in and out for my first service appointment.

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Google Nov 20, 2025

Everyone at Norm Reeves is helpful, respectful and nice. My only complaint is it took 3 hours and 15 minutes for an oil change. I had an appointment.Seems something went wrong (paperwork) but good thing I didn’t have another appointment or anything pending. They apologized.

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Google Nov 20, 2025

Wonderful experience with Norm Reeves. They offered a great price and delivered with no hassle or backsliding. Easy transaction the entire way through. Thanks to Austin, Justin, Tommy and the team. We love our new vehicle!

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Google Nov 17, 2025

Every thing was done perfectly except for the removal of the stains that was missed.

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Google Nov 7, 2025

I recently brought my car to Norm Reeves Honda for service, and I couldn’t be more impressed with the experience. From the moment I arrived, Hannah was friendly, professional, and genuinely eager to help. She took the time to explain everything clearly and provided honest recommendations without any pressure. The technicians did a fantastic job. The waiting area was clean, comfortable, and well-stocked with coffee and Wi-Fi, which made the short wait pleasant. It’s clear that this team takes pride in their work and truly values their customers. I’ll definitely be coming back for all my future ... Read More

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Google Nov 7, 2025

They definitely take advantage and overcharge. I came for a simple oil change for an almost brand new car with no issues and ended up getting charged $500+. I called and they were able to refund for the unnecessary service and they gave a lyft back and forth.

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Google Nov 5, 2025

Servicing was good.

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Google Nov 4, 2025

Wonderful service.

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Google Nov 4, 2025

Excellent service and professionalism for me and my Honda.

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Google Nov 1, 2025

Thanks for taking great care of my Honda! Excellent job!


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